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Provides 24x7 telephone technical support and software updates available during the term of the contract for all license keys covered by a software support contract.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Installation verificationOnce the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.

1 Year 8HR 7X24 Response Upgrade to Factory Warranty or Existing Service Contract for 151 to 500 kVAComprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status.

This service includes a one-year warranty extension for your APC Smart-UPS. The extended warranty period helps you avoid your Smart-UPS failure with the option of provided replacement or repair. We also provide 24/7 customer phone support during the extended warranty period.