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Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Free shippingOur Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Warranty Duration OptionsMulti-year protection options available to meet your business requirementsAnnual site visitAnnual Site visit helps assure your system will perform to the manufacturer specifications. Available on 3 phase and cooling products.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performance

Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.System cleaningCleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Proactive monitoringBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.Free firmware upgradesPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.

Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status.

Service and support by experts who know your APC UPS best. EcoCare is Schneider Electric's next-generation service plan aimed at maintaining and remotely monitoring your connected single-phase APC Smart-UPS’es.EcoCare offers:• 24/7 digital alarming and remote monitoring, including proactive emergency assistance• On-site break-fix maintenance on your UPS, including: o Replacement UPS, battery or parts o Labor• Technical support from our experts, on-site and remotely• Maintenance recommendations & insights• Access to online trainingThe result? You unlock the full potential of your ups, combined with fixed annual OpEx costs.Variants and availabilityEcoCare is offered in 1, 3 and 5 year variants and is available for all single-phase connected APC UPS’es equipped with SmartConnect or a network card.

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric ...Start-Up Service 5X8 for (1) Galaxy VX 1500kVA UPSA set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solution