The EcoStruxure IT Expert Onboarding Extension Package complements the WNSCESSUCORE package by offering 5 hours of expert guidance from Schneider Electric's Customer Success and Onboarding Managers. This service is personalized to support specific project and business objectives, and can be purchased with or separately from the Onboarding package to suit customers' operational challenges and startup durations. Customers have the flexibility to leverage Customer Success expertise as needed, with the aim of achieving better outcomes through dedicated assistance. The package includes 5 hours of guidance, and the scheduling of service activities is mutually agreed upon, with completion criteria based on successful delivery of the service.
Our passionWe believe data and connectivity are crucial for business success. Our solutions ensure they’re available when and where you and your customers need them. It’s how we provide Certainty in a Connected World.Who we areThe American Power Conversion™ Corporation was started in a garage in 1981. Through years of innovation, we’ve grown to be a flagship brand of Schneider Electric™, and the industry leader in physical infrastructure and software solutions.Why APC?Any vendor can simply sell you products. With us, you get comprehensive tools and resources, a robust partner network, and an unparalleled reputation for excellence.Infrastructure solutions for home and officeFrom battery backups that safeguard against outages at home, to full-scale data center infrastructure, our offers can help your home and business become more efficient, reliable, and connected.
On-site post configuration training on your existing solution, providing a customized training to ensure that the customer's staff acquires the knowledge needed to support management of the as built data center solution.
Offers maximum protection of your critical equipment via smart alarming, remote troubleshooting and 24/7 real-time monitoring directly to your mobile phone.
Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
Start-Up Service 5X8 for (1) Galaxy VS 20 to 25kVA UPSA set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solution
Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Flexible on site response timesChoose an on site response time that best meets your business requirements and budget.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performance.Onsite diagnoistics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.On Site Warranty Extension Service is only available with new product purchases, and is not available for renewal.Available for APC approved batteries onlySome aspects of the service definition presented on this web site may vary by location. In the case of a conflict between the service definitions contained on this site and the local service definitions the local service definitions will prevail. For more information, please refer to your Certified APC sales representative.Battery services are charged on a per-battery cabinet or extended-run (XR) frame basis.
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Service Plans Features & BenefitsServiceabilityEcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.Onsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.Parts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performanceTechnical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetLabor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
MFR: Netgear, Inc
Qty: 1
Part #: GS105NA