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Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Logitech SelectA comprehensive service plan featuring 24/7 issue resolution by product experts, advanced RMA, and Sync Insights for maximum uptime.ENTERPRISE-GRADEPEACE OF MINDLogitech Select is a comprehensive enterprise-grade service plan that delivers reliability, continuity, and enterprise-grade peace of mind for each room you designate. It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager, accelerated RMA, onsite spares. and advanced Sync analytics including customizable alerts through ServiceNow integration.Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.WHAT’S INCLUDEDA Comprehensive, All-In-One Service Plan24/7 Enterprise-Grade SupportLogitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur and downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams®, Zoom Rooms™ and in-room appliances running Windows and Android operating systems.Dedicated Success ManagerLogitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a dedicated Logitech Customer Success Manager can lend support to enterprise customers with 50+ rooms installed. Your CSM is a trusted advisor, analytics-based consultant, and issue-resolution advocate who personally champions your needs.Fix-It Fast with Advanced RMAExpect the best but plan for the unpredictable. Logitech Select provides peace of mind with advanced RMA that aims to deliver next business day expedited delivery of any replacements if needed for Logitech products under warranty. Advanced RMA minimizes downtime to keep your business running smoothly in the event of equipment failure, no questions asked.RMA in an INSTANTSome video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.Sync Insights Inform OptimizationLogitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.ServiceNow Workflow IntegrationWant immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.How It worksUse Single Sign On (SSO) to access Logitech Select with your existing username and password. Permissions controlled by your Administrator allow multiple users to access specific functions.Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.See ticket status and track RMA requests quickly and easily through the Select portal.Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.Designed & Delivered by ExpertsAs the market leader in the video collaboration space, Logitech innovation and expertise deliver remarkable solutions that are technologically advanced yet simple to use. Logitech Select leverages those brand-defining qualities into a service designed and delivered by experts you know and trust.Comprehensive Service for Room SolutionsReliability, continuity, and enterprise-grade peace of mind accompanies each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.A Service Plan for Every Room No Matter the Size

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.