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Your data is priceless and time is money when you're having issues accessing it. And us here at QNAP clearly understand the importance of maintaining a reliable storage environment. Our sterling and highly-trained support team provides continuous hands-on assistance and makes your urgent issues a top priority. With QNAP's service team in your corner, your needs will be handled with a high level of expertise that you can be confident in, putting your mind at ease, knowing that your storage is always in good hands.Advanced ReplacementSwift arrival of replacement parts to minimize downtime and keep your business operations seamless.

Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.

HP 5y Offsite w/Device Life Extension MWS

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.