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Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Highly trained service representatives With Lexmark Onsite Service coverage, if your technical issue cannot be resolved over the phone, a Lexmark Technical Support representative will dispatch a qualified Lexmark service technician to your location for next-business-day service. The technician will service your defective device onsite and will make sure it meets Lexmark’s most stringent standards of quality and performance. This offering includes telephone and Web-based support, all parts and labor, and onsite service and testing. Next-business-day response Following the extended-warranty period, renewal coverage may be purchased for one year at a time as long as the product is supported by Lexmark.