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Lenovo 3Y SUPPORT (ONSITE+KYD+PRE)

Lenovo 5WS0K18169. Number of years: 3 year(s), Type: On-site

Lenovo Premier Support service provides a new level of support for the data center. We know the challenges you’re facing, and we will provide the expertise, the convenience and the dedication to help take the complexity out of today’s demanding data center environments. You’ll benefit from:- Direct access to Lenovo’s most advanced technicians- Faster problem diagnosis and resolution- Single point of contact and end-to-end problem resolution- Collaborative third-party software supportLet Lenovo’s comprehensive data center support make the most of your technology investment – and free you to focus on meeting service delivery goals that give your business a competitive edge.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.Lenovo’s Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritised onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first-time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.

Lenovo 3Y PROTECT (ONSITE+KYD+PRE+ADP)

The Advantage Plan for single phase UPS and/or PDUs provides remedial repairs during the agreement year Includes the dispatch of qualified service personnel to provide repairs in the event of a problem Includes parts, labor and travel costs Includes Next-Business-Day response for the standard on-site offering Upgrades for one year 8-hour and 4-hour On-site response are available in most locations. Please consult with your local Schneider Electric Services sales representative for coverage in your area

APC WADVPLUS-PX-22. Number of years: 1 year(s), Service time (hours x days): 8x5