HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.Features- Remote problem diagnosis and support- Onsite hardware support- Replacement parts and materials- Coverage window- Onsite response time for hardware support- Work to completion- Escalation management- Access to electronic support information and services- Electronic remote monitoring and support, standard configuration
Features
Number of years
4 year(s)
Type
On-site
Next Business Day (NBD)
Yes
Service time (hours x days)
9x5
On-site support
Yes
HP segment
Business
Supplier features
Warranty type
S
Warranty coverage
In warranty
Support type
Onsite repair
Service method
Onsite repair
Response time
Next business day response
Place of service
Onsite
Duration
4 years
Coverage period
48 month(s)
Coverage details
Standard workdays - 9 hours
Care Pack type
Electronic
Additional support option
Defective media retention
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HP 4 year Next Business Day w/Defective Media Retention Service for LaserJet M725 MFP Managed