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Lenovo 5WS0K27098. Number of years: 5 year(s), Type: On-site

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.7x24 telephone technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Parts includedReplacement parts & components are included with some service contracts. Please see the statement of work for service specifics.