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Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.Lenovo’s 3-year Sealed Battery Warranty can be purchased for a system with a 3 year base warranty or a with the purchase of a warranty extension of 3 years. The extended battery warranty is available with depot or onsite service and offers a single battery replacement in the event a covered battery fails to meet minimum performance standards.

Protect Your InvestmentLenovo's comprehensive end-to-end service portfolio includes award-winning Warranty Support. Lenovo provides flexible options to meet your personal or variable business needs. We offer a worldwide single source solution that helps you realize your objectives for cost efficiency, improved service levels and end user productivity and satisfaction, wherever you are!Lenovo Warranty Services- Warranty Extensions are available for periods of up to five years (depending on your system) giving you a fixed-term, fixed-cost service solution that allows you to accurately budget for equipment expenses.- Warranty Upgrades allow you to vary response time and level of service to match your critical support needThe Benefits Of Lenovo’s Warranty Support Service- Match service coverage duration with the expected lifecycle of your PCs.- Minimize unplanned operating and maintenance expenses.- Increase uptime and productivity for you, your business, processes or end-users.- Consistent service levels for multi-national organizations, in-region and local-language support convenience of service delivered at your place of business.Accidental Damage Protection (ADP)Lenovo's Accidental Damage Service offers a predictable way to budget for non-warranted PC repairs, allowing you to avoid productivity disruptions, while minimizing unexpected PC repair costs.- ADP protects your investment from operational or structural damage due to common accidents like drops, spills, electrical surges or failure of the integrated screen and can save you significantly relative to the cost of repairs or new PC purchase.Flexible OptionsDepot or Courier Service:- Parts and labor repair coverage where shipping (including packaging) or delivery to the repair center is paid for by Lenovo.Onsite/In-Home Service:- Parts and labor repair coverage where labor is provided onsite at your place of business or home.International Warranty Service (IWS):- PC repair coverage for customers who require a critical warranty repair while traveling internationally.- Additional service level upgrades may be available in specific countries for a given Lenovo system.

This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.When Data Security Matters To YouTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.Lenovo’s Keep Your Drive service lets you dispose of business data on your terms. (1)Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.Predictable BudgetsProvides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And ProtectionHelps your organization avoid the legal and monetary repercussions associated with a breach in data security.Data Remains SecureEliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.• Confidential information remains with you• Covers multiple drives or failures• No need to track failed hard drives in transit.KYD should be purchased at the time of system purchase.Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.KYD covers multiple drives in a system and multiple failures.Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.